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Frequently Asked Questions

To help you become quickly familiar with our site, we have listed the most frequently asked questions by users. If you do not find the information you need here, do not hesitate to email us or call us at 1-800-668-3826 for assistance.

How to use Promotional Codes

You need to enter a promotional code in the shopping cart to obtain certain discounts.

When a promotional code is entered in Step 5 of the Review & Payment portion of the shopping cart your price will be recalculated.

Unless specified otherwise, promotional codes cannot be combined with any other promotion or discount offers.

If a promotional code is inserted while a promotion is being offered, the website will calculate and reflect the best price value offer.

Can I sign in with my blacks.ca account?

At this time you will need to set up a new account with Blacksgallery.ca to become a registered user. However you can both use the site and check out as a guest without having to create a new account.

Forgot your Username or Password?

If you’ve forgotten your username or password you can reset it with the following procedure:

  1. Click on “forgot username or password?“ which is located below the black Login box on the Log In In screen.
  2. Enter your email address and click Reset Password and we'll send you an email with further instructions.
  3. Check your email inbox for instructions on how to access your account and reset your password.

Please note: It is important to keep your email address up to date. We use the email address stored in your account preferences to contact you with your password.

How to Create an Account

  1. Click the “Create An Account ” button on the Log In page.
  2. Enter your first name, last name, phone number, email, username and password in the fields provided.
  3. Click the “Create Account “ button
  4. Indicate that you accept the terms and conditions.
  5. Indicate if you would like to sign up for the blacks.ca Newsletter.
  6. Click the “Continue” button.

Changing your account information

If at any time you would like to make changes to your account information, log in to your account and click your “username” at the top right corner of the page. You can now access and change the following

  1. Change your name
  2. Change your phone number
  3. Change your email address
  4. Change your username
  5. Change your password

Changing you Billing & Shipping Address

If at any time you would like to change your Billing or Shipping Address

  1. In the shopping cart click “Continue to Checkout”.
  2. On the Edit Cart page you can add a new address for billing, shipping or billing and shipping.
  3. You also can save the original information or delete it.
  4. Once complete Click the “Select and Continue to Payment” button.

What Systems are supported?

We support both PC Windows and Mac OSX operating systems as well as mobile devices using iOS and Android operating systems.

What types of files can be uploaded and printed?

We support the following file types: .jpeg .jpg, .gif, .tiff, .bmp, and .png..

What products sizes do you offer?

Sizes for our products range from 8”x10” to 40” x 60”, although not all products are available in all sizes. In addition to displaying our most popular sizes choices, you also have the ability to create your own custom size products.

What is the resolution required for print products?

Our system will automatically assess the resolution of your image and compares it to the nominal resolution required to produce a quality product. Our application identifies images with insufficient resolution and will display a red * which indicates that the resolution of your image is too low and not adequate for the requested product.

Resolution Guidelines

Your file size must meet a minimum number of pixels of the larger of the two Minimum Pixel Dimensions. Example for a 16x20 print, the required pixels dimensions are 2400 x 3000. Therefore you must have a minimum of 3000 pixels for one of the two dimensions.

Resolution Guideline

How long does it take to upload images?

The time required to upload images depends on many factors such as the speed of your Internet connection, the traffic on your Internet connection and the size of the image files.

All these factors will bear influence on the upload processing time.

Can I upload images from a Corporate Network?

If you are on a corporate network or are behind a corporate firewall, then you may be restricted by your corporation from using our application. Your Network Administrator may need to change the configuration of the corporate firewall to allow you to upload images. If the Uploader fails to connect and upload images you may need to ask your Network Administrator for help.

How many products can be ordered in a single order?

There is no limit as to the number of products in a single order.

Do I need special software to upload my images?

You just need to locate the images on your PC, Mac, Phone or Tablet and then use our Uploader to transfer the images to our website for product ordering.

Can I only use files from a Digital Camera?

You may use images from various media and sources such as digital cameras, mobile phones, tablets or any device that takes or renders an image with the following formats .jpeg .jpg, .gif, .tiff, .bmp, and .png.

If you have a scanner, you may scan your pictures, save them on your computer and then upload them.

What editing features are available at blacksgallery.ca?

You are able to rotate and crop your image and select a potion of the image.

For Additional Editing Features

There are many editing tools available on your PC, Mac or as an App on your mobile device.

For special effects there are many free tools available on the web that allow you to create Black & White prints, add borders, frames, and many more other special effects.

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