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Covid 19: We remain open and operational however you may experience some shipping delays

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Shipping Policies

Modified March 1, 2017

After reading this document, if you have any additional questions regarding your order please contact us at 1-800-668-3826 Toll Free in Canada only.

  1. Ship to home

    All shipments are sent via UPS from the distribution centre.

  2. What does it mean when I’m told my order is processing, shipped?

    Processing means we’ve received your order and are in the process of filling it. Shipped means we’ve filled your order. It’s out for delivery and will be delivered based on our shipping schedule.

  3. If I was not able to accept my delivery, what do I do?

    UPS will leave you a notice of a secondary delivery attempt or a pick-up location for your order. For further information click on the UPS tracking number provided.

  4. What should I do if I have forgot or lost my tracking number?

    If you cannot locate the email with the tracking number contact our customer service centre at 1-800-668-3826.

  5. Can I specify a delivery date/time for my order to be delivered?

    UPS does not allow for scheduled deliveries.

  6. How long will it take for my order to be delivered?

    Please refer to the delivery times chart.

  7. What time can I expect my delivery?

    UPS regular deliveries are Monday to Friday from 9:00 AM to 7:00 PM but may be delivered after 7 PM. Specified delivery times are not possible.

  8. Do I need to wait for my delivery?

    No, if you are not available at time of delivery UPS may leave your package or will leave you a notice of a secondary delivery attempt or a pick-up location for your order. For further information click on the UPS tracking number provided.

  9. Where does ship?

    UPS shipments can be delivered to any province in Canada with a residential or business street address. PO Boxes and Rural Route addresses cannot receive deliveries.

  10. How much does it cost for delivery

    Shipping rates are determined by the size and quantity of the product(s) ordered. We are committed to providing customers with the best and most efficient delivery service in Canada offered by UPS.

  11. What happens if my item arrives and it is damaged or defective?

    If you are not entirely satisfied with your purchase, we're here to help, so please contact Blacks Gallery Smile Centre at 1-800-668-3826 or via email. You have 30 calendar days to contact us with your questions and request about an item from the date you received it.

    Sales of all photo products are final. However in the event your order is received damaged or has quality issues your order will be replaced free of charge including shipping and handling fees.

    You may not have to return any damaged or unsatisfactory product to receive a replacement or a refund. The replacement of your order related to quality issues is at the sole discretion of

    If you are entitled to a refund, we will refund the purchase price, including shipping and handling fees, using the original method of payment within 5 days.

    Note: We may occasionally ask you to send back the item you consider defective. Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, usually 5 days whether you are entitled to a refund or a replacement will be made as a result of the defect evaluation.

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